Privacy Policy

    At Serverwave, we are committed to protecting your privacy and ensuring the security of your personal data. This policy explains our practices under the GDPR.

    Last Updated: 13/10/2024

    I) Who We Are

    Serverwave ("we", "our", or "us") is a game server hosting platform. For GDPR purposes, Serverwave is the Data Controller of your personal information.

    II) What Personal Data We Collect

    We collect the following personal data when you use our services:

    • Account Information: Name, email address, billing address, and limited payment details.
    • Usage Information: IP address, device information, server usage data, and interaction with our platform (e.g., pages visited, duration of visit).
    • Communication Data: Messages, inquiries, and any support tickets you may submit.

    III) How We Collect Your Data

    We collect personal data in the following ways:

    • Directly from You: When you create an account, make a payment, or contact us for support.
    • Automatically: Through cookies and similar tracking technologies that gather information about how you use our services.
    • Third Parties: We may receive information from payment processors or other platforms you use to access our services.

    IV) Why We Collect Your Data (Legal Basis)

    We collect and process your data under the following legal bases:

    • Contractual Necessity: To fulfill our contract with you by providing server hosting services.
    • Consent: For sending marketing communications, where you have explicitly provided your consent.
    • Legitimate Interests: To improve our services, analyze usage patterns, and ensure the security of our platform.
    • Legal Obligation: To comply with our legal obligations, such as maintaining records for tax purposes.

    V) How We Use Your Data

    We use your personal data for the following purposes:

    • Provide and Maintain Services: Ensuring you can use our hosting platform, manage accounts, and process payments.
    • Customer Support: Addressing inquiries, troubleshooting issues, and offering technical support.
    • Billing and Payments: Processing payments and generating invoices.
    • Security and Fraud Prevention: Protecting the platform and preventing unauthorized access.
    • Communications: Sending important service-related updates and, where permitted, marketing communications.

    VI) How Long We Keep Your Data

    We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:

    • Account Data: Kept while your account is active or needed to provide services.
    • Payment Data: Retained for accounting and tax compliance purposes.
    • Communication Data: Stored for customer support and dispute resolution.

    Upon request, we will securely delete or anonymize your data when it is no longer required for these purposes.

    VII) Your Rights Under GDPR

    Under the GDPR, you have the following rights regarding your personal data:

    • Right to Access: Request a copy of the personal data we hold about you.
    • Right to Rectification: Correct inaccurate or incomplete personal data.
    • Right to Erasure: Ask us to delete your personal data, subject to legal exceptions.
    • Right to Restrict Processing: Request that we limit how we process your personal data in certain situations.
    • Right to Data Portability: Receive your data in a machine-readable format and transfer it to another controller.
    • Right to Object: Object to our processing for specific purposes, such as direct marketing.
    • Right to Withdraw Consent: Withdraw consent at any time when processing is based on consent.
    • Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe your rights have been violated.

    To exercise any of these rights, please contact us at: [email protected]

    VIII) How We Protect Your Data

    We use industry-standard security measures, including encryption, firewalls, and access controls, to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

    However, no method of transmission over the internet or electronic storage is 100% secure. Please keep your account credentials confidential.

    IX) Sharing Your Data

    We do not sell your personal data, but we may share it in the following cases:

    • Service Providers: Trusted third parties that perform essential functions such as payment processing or hosting infrastructure.
    • Legal Obligations: When disclosure is required by law or in response to valid requests by public authorities.
    • Business Transfers: If Serverwave is involved in a merger, acquisition, or asset sale, personal data may be transferred as part of the transaction.

    We ensure that any partners receiving your data maintain GDPR-compliant protection measures.

    X) Cookies

    We use cookies and similar tracking technologies to enhance your experience and collect usage information. You can manage or block cookies through your browser settings, though doing so may limit functionality.

    For more details, review our Cookie Policy.

    XI) International Data Transfers

    Your data may be transferred to and processed in countries outside the EEA. When this occurs, we implement safeguards such as Standard Contractual Clauses (SCCs) to protect your data in compliance with GDPR.

    XII) Updates to This Privacy Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date, so please review it periodically.

    XIII) Contact Us

    If you have questions about this Privacy Policy or wish to exercise your GDPR rights, contact us at:

    [email protected]